WVDW
Wian Van Der Westhuizen

1 reviews | Active since Apr 2014

01 Sept 2017, 09:25

********** charging of content services and extremely high data charges

I have been receiving uncharacteristically high bills for the past few months and when I investigated I found out that I was subscribed to "content services" which costs me ~R420 per month! I never subscribed or gave my consent to be subscribed to these services and when I tried to cancel them on the Vodacom website, I could not do so because of an "error"! This means Vodacom entered me into a contract without my consent (please note that a contract can't exist without consent of all parties) and then proceeded to charge me according to this contract that legally can't even exist.

I also receive very high data charges, but I rarely receive an SMS to inform me that I am out of bundle data.

0
Replies (3)
Vodacom
Vodacom's reply01 Sept 2017, 09:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Sept 2017, 17:16
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc

WVDW
Wian Van Der Westhuizen's update11 Sept 2017, 14:55
Reviewer Update
Vodacom has rep**** that I must contact the Wireless Application Service Provider Authority (WASPA) to follow up on a request for a refund sent by Vodacom to WASPA. I contacted them and they said that they don't know anything about a refund. I would expect Vodacom to give me the refund since they are the ones that de*****ed me in the first place. Now I am getting brushed off by them and I must go and collect my refund myself! May I please get some form of service so that I can get my money back?!