1 reviews | Active since Apr 2014
********** charging of content services and extremely high data charges
I have been receiving uncharacteristically high bills for the past few months and when I investigated I found out that I was subscribed to "content services" which costs me ~R420 per month! I never subscribed or gave my consent to be subscribed to these services and when I tried to cancel them on the Vodacom website, I could not do so because of an "error"! This means Vodacom entered me into a contract without my consent (please note that a contract can't exist without consent of all parties) and then proceeded to charge me according to this contract that legally can't even exist.
I also receive very high data charges, but I rarely receive an SMS to inform me that I am out of bundle data.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
Good Day
Kindly note that feedback has been sent to you.
Regards
Dc
