********** charges for something I didn't get

<p>I did an online upgrade on the 20th of April. I ordered a new Samsung J3 on a U-Choose 150 plan. Two days later I received my package from RAM, but upon opening the box, found that there was only a sim card in the box and no phone. I reported it, and was told that the system doesn't show that I ordered a phone. Many many phonecalls and absolutely useless staff later, I find that I'm being charged a handset installment for this ghost phone of mine. No one is willing to sort this out and no one knows anything about my query, every time I phone I have to repeat the whole story, and answer a million security questions, just to be told to phone a different department, or not to worry. This is terrible service!</p> <p> </p>