MM
Michele M
1 reviews | Active since Dec 2018
11 Dec 2018, 17:48
********** charges for games
Billed around R300 for "androgames" since 29th November. This is *****. I have not signed up to any content over the last month. Please refund me my airtime!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Dec 2018, 18:22 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Dec 2018, 18:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
18 Dec 2018, 15:29Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Vodacom's reply18 Dec 2018, 15:29
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
MM
Michele M's updateReviewer Update
18 Dec 2018, 17:06Thank you to Vodacom for sorting this out for me. I must be honest I wasn't expecting someone to come back to me from the HP complaint so I took to logging a service request with Vodacom as well. The guy was very courteous and they refunded the money to my airtime balance. I'll be checking my Vlive in the future if I suspect any unsolicited transactions. I'm very pleased with Vodacoms response. Thank you Vodacom you've restored my faith.
MM
Michele M's update18 Dec 2018, 17:06
Reviewer Update
Thank you to Vodacom for sorting this out for me. I must be honest I wasn't expecting someone to come back to me from the HP complaint so I took to logging a service request with Vodacom as well. The guy was very courteous and they refunded the money to my airtime balance. I'll be checking my Vlive in the future if I suspect any unsolicited transactions. I'm very pleased with Vodacoms response. Thank you Vodacom you've restored my faith.