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Gareth W

1 reviews | Active since Feb 2018

25 Feb 2018, 21:07

********** charges for airG and p-squarem-games-01 under Vodacom Live

Noted deductions for Vodacom Live appearing on my monthly statement for a number of months. In the month of February 2018 an amount of R275.83; alerted my attention resulting in a shocking discovery. Services from airG Gold and p-squarem-games-c-01 were being charged to my statement under the line item: Vodacom Live. I never signed up for these "services" so they have been **********ly charged for months varying from R54 - R275 per month. Contacted Vodacom Customer Care today (25.02) who were quick to end these services with two followup SMS's being received stating:

"Your p-squarem-games-c-01 service will end on 2018-02-26" and "Your airG Gold service will end on 2018-02-26".

Customer beware of Vodacom Live charges being levied on your statement monthly; for services you never signed-up or opted-in for.

I will be visiting a Vodacom Shop to request a refund for these monthly deductions. Let's see whether Vodacom respects a long standing customer and reimburses these undue charges levies against my account.

0
Replies (3)
Vodacom
Vodacom's reply25 Feb 2018, 21:15
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,

Vodacom Consumer Website Team

GW
Gareth W's update18 Mar 2018, 10:59
Reviewer Update
Zero effort made by Vodacom to contact myself; aside from a system automated post on hellopeter.com to retain their "good" response status. A total of R955.08 was *******ly charged to my Vodacom Contract for a period of 14 months (Jan 2017 - Feb 2018). No refund received for these ******* charges, at time of this post. Strongly recommend customers to let their contracts run to their end date; mine ended on 20 October 2016 and I decided to avoid entering another 24 month Vodacom contract. Once your contract has expired you can give your service provider twenty business days notice and move on with a new service provider. Did Vodacom provide good service and ease of operating to myself as a customer for 20 years, most certainly. Unfortunately the lacklustre approach to rectifying ******* charges levied, has turned my attention to other service providers.
Vodacom
Vodacom's reply10 Apr 2018, 08:58
Official

Dear Mr Wilcox,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

Shad