SG
Shiehaam G

1 reviews | Active since Sept 2019

08 Oct 2019, 11:53

********** charges by Vodacom

I have gone through Vodacoms reviews and see that there have been many instances of ***** on accounts. Also overcharging of data which was **********ly added to accounts. I have been the victim of ********** transactions on my account which has now lead to my credit record being affected. I am on the verge of claiming damages against Vodacom as this is affecting my ability to transact. They have taken out ********** contracts, ********** data has been added with exuberant costs which they have inflated and have been unable to explain why or where it comes from, this is totally unacceptable as is their customer service which is putrid and in no way do they care or have concern about treating customers fairly. This is not the first time I am writing a review on them and they have not had the decency to contact on the last review done.

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Replies (2)
Vodacom
Vodacom's reply08 Oct 2019, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply24 Oct 2019, 15:37
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per our discussion, your query has now been resolved.  Regards  Consumer Website Team