********** Charges

Back in June 2015 I noticed an incorrect billing of a no to my account . I reported this to the Vodacom ***** dept and got a ref no. After several more e mails I received a response in Sept from Forensic services. Eventually I received a credit in November but with no calculation or apology. Then low and behold after assurances that the line was blocked, an upgrade for R3549.05 was done on my account. Again after e mails and promises, the amount was credited. However I am still being charged every month for the ********** phone despite assurances from TPSD Forensics and various other dept. How long does it take Vodacom to block a line and why cant anyone take ownership of the problem and sort it out. Every month my debit order goes through and nobody cares. I still havnt had any further communication from Vodacom in reply to my e mails or a reconciliation of my account or assurances that the line has been blocked. All good and well with your customer service adverts but you cant even get the basics right.