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AO
A O

1 reviews | Active since Jan 2021

27 Jan 2021, 12:15

********** charges

I contacted customer services on 23 October 2020 over a month before my contract was due to end (26 November 2020) to not extend the contract.

I have since been debited: 01/12/2020 increased to R353.60, then charged another R629.00 dated 01/12/2020.

I have repeatedly contacted customer services and accounts (5 times) - each time they say they will get back to me, but no-one ever does.

I went to the branch at Rosebank Mall and they said they cannot help me (very unfriendly). I was simply told to phone 082 135 but that just offers balance/purchase offers

0
Replies (3)
Vodacom
Vodacom's reply27 Jan 2021, 14:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
AO
A O's update31 Jan 2021, 15:22
Reviewer Update
This is the same response I received previously without any further reply. I have been waiting since October - how long does it take to get back to me?
AO
A O's update07 Mar 2021, 12:20
Reviewer Update
I received a statement with a credit of part of the amount owing to me. However NOTHING was refunded on the date on the statement (01/03/2021)