********** charges

Since February 2018, I have been extremely dissatisfied and frustrated with Vodacom & its services. It has now reached the point that I want to terminate all services with Vodacom & move to another network. I have been a loyal Vodacom supporter for more than 13 years, but the network really has become a disappointment. I would not recommend Vodacom to anyone looking at opening a contract for either personal or business use.

For the past 6 months, Vodacom has been incorrectly charging me for a contract I did not consent to & has been charging me R150 a month for a handset I have not received. Despite multiple efforts to resolve the matter, I'm still being incorrectly & *******ly charged. About 2 months ago, I decided to not pay my bill in retaliation but Vodacom suspended my cellphone number until I paid. I also requested to cancel my services with Vodacom but was told that I have to setlle my arrears before this can be done. Additionally, because I am on a 24 month 'contract', the entire 24 months fee would need to be paid before I could cancel.

It's because of this experience that I have become extremely disappointed with Vodacom & its customer services. Vodacom cannot expect it's customers to keep paying just because they cannot sort stuff out. I find it sad that I have to resort to a public platform just to get help. Seriously Vodacom, sort your staff, priorities & services out!

Please can someone at Vodacom who knows how to attend to my matter contact me & help me. I don't want to have to engage with a lawyer for it to be sorted out.