1 reviews | Active since Jul 2016

13 Oct 2016, 10:10

********** charges

<p>I would just like to state that Vodacom are no different than a bunch of *******. I have noticed my bill being a bit high for the past 5 months and today for the first time in about a year I received an itemised bill. I then notice a daily subscription charge called "Vodacom AirG Gold" which totals to R57 for the month which I never subscribed to. I searched the internet and see soo many other people on Hello Peter have had the same thing happen to them. This is absolutely ridiculous that on top of your high tariff charges, you **********ly activate additional charges without the clients consent????? And what a coincidence that I stopped receiving my itemised bill (which I also pay for) so I could not investigate. I have a few months left on my contact which i want terminated immediately. I also want all the additional charges for the past 5 months calculated and reimbursed. If this does not happen. I will paste this post every week to Twitter, Favebook, ConsumerReports and every social media outlet available. My email address is ********** Please get in touch with me ASAP. </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 11:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,