********** charge and disgusting customer service representative

I received an invoice with a "content service" charge for R561.28, but I did not subscribe to any content services.

So I called Vodacom's customer care helpline (082111), and spoke to a customer care representative who slurred his words, yawned throughout the call, and sounded either drunk or half asleep. He said he can't reverse the charge. I asked to be put through to his Manager. He said he could not do so.

I asked for his name, and his voice was so slurred, I could not get him to tell me.

Charging me for a service I did not subscribe for is **********, and I want the charge reversed. I also want it investigated why you have such disgusting customer service representatives at your call center.