********** change of contract

<p>In April / May 2016, I have updraded both mine and my daugter's cellphone contracts with Vodacom. I have chosen top-up packages, in order for us to easily manage the bills. For my daugter I have chosen the UChoose Flexi 110 package, and for myself the UChoose Smart S. My daugter's package was correct until August 2016, when it was suddenly and without notice changed to Smart S, which is an open package. I have not authorised this change and I am now left with an account of more than R8000.00 for data usage???? I have contacted Vodacom on their customer service line, but they were not willing to assist me, saying that I had to go to the store where the upgrade was done. Since the upgrade was done online, none of the Vodacom shops were able to assist me either. I went to the Vodacom Regional offices in Bloemfontein, but even they could not help me.</p> <p> </p> <p>I called Vodacom head office in Midrand and spoke to Pulane, but she said that from her side she could only see the information for new contracts and that I should phone accounts department. Vodacom accounts department told me that they could only assist with payment arrangements.</p> <p> </p> <p>My contract was never correct, but was loaded as a Smart S from the start. </p> <p> </p> <p>I called Vodacom's customer service again and I spoke to Vomani, who said thaty she was not allowed to give me her surname, but that she would log a service request and that she would send me and sms with a reference number for my call, but I never received this sms. She could also not tell me who authorised the request to migrate the package to Smart S, neither who had performed the migration. Further to this, she could not change the package back to UChoose Flexi 110.</p> <p> </p> <p>Surely this is *****elent and against the law??</p>