********** Cellphone upgrade

To think the only time I ever go onto Hello Peter is to complain about Vodacom. I really must be the unluckiest person in the world. A iPhone 11 Pro (I don't even know what that phone looks like) has been taken out under my contract. Apparently I upgraded to this phone on 27 Feb 2020. When I picked this up on my debit orders and when I noticed I am no longer receiving my monthly statements from Vodacom, I tried contacting their Customer Care number. I was on hold for 30min and was sent from pillar to post. After deciding to leave the safely of my house and drive to a Vodacom store in Canal Walk, I was told to go to a Police Station to get an affidavit. Are you kidding me! In this Covid19 age? Stand in a queue to write an affidavit for something I did not authorise? Are there no security checks in place on Vodacom's side before issuing out a R30k phone? This smacks of an inside job and I want someone to be accountable. I want a refund immediately. I want a copy of that call (because apparently the upgrade was done telephonically). I want the details of where this phone was delivered because I want to pursue a ******** case against the responsible person and negligence on Vodacom's side. And I want compensation for my time, petrol and the risk of going to the store and police station when Covid19 is rife outside. This is the last straw!