********** cellphone contarct
Hi my name is Mooketsa Moagi. I recently discovered that took out a contract on my name with Vodacom after I was debited twice then went to the bank and reversed tbe debits. I sent numerous mails to vodacom but tey only responded by asking me to them my ID copy a d sample signatures. I also sent numerous follow up emails but there is no response please help as this affecting my credit record.
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Replies (5)
Vodacom's replyOfficial
02 Dec 2021, 11:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 11:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
02 Dec 2021, 12:54Thank you very much for responding I woll ne waiting for the call. My number is *** alternative is ***.
's update02 Dec 2021, 12:54
Reviewer Update
Thank you very much for responding I woll ne waiting for the call. My number is *** alternative is ***.
Vodacom's replyOfficial
06 Dec 2021, 16:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A2-OXQL-LNTSN, our records indicate that ***** was confirmed and necessary credits done. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2021, 16:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per A2-OXQL-LNTSN, our records indicate that ***** was confirmed and necessary credits done. Regards Consumer Website Team
Best regards,
's updateReviewer Update
04 Jan 2022, 10:41Good morning
After numerous responses on hellopeter nobody has bothered to contact me instead I keep on getting empty promises. Incase you do not know this is affecting my credit record. Ref number is EC-170K-3WJCER this is the last I am writting on this plartfom. I expect Vodacom to sort out this issue by close of business tomorrow and if nobody makes contact with me I will be going to the media. I think deserve to be treated with respect.
After numerous responses on hellopeter nobody has bothered to contact me instead I keep on getting empty promises. Incase you do not know this is affecting my credit record. Ref number is EC-170K-3WJCER this is the last I am writting on this plartfom. I expect Vodacom to sort out this issue by close of business tomorrow and if nobody makes contact with me I will be going to the media. I think deserve to be treated with respect.
's update04 Jan 2022, 10:41
Reviewer Update
Good morning
After numerous responses on hellopeter nobody has bothered to contact me instead I keep on getting empty promises. Incase you do not know this is affecting my credit record. Ref number is EC-170K-3WJCER this is the last I am writting on this plartfom. I expect Vodacom to sort out this issue by close of business tomorrow and if nobody makes contact with me I will be going to the media. I think deserve to be treated with respect.
After numerous responses on hellopeter nobody has bothered to contact me instead I keep on getting empty promises. Incase you do not know this is affecting my credit record. Ref number is EC-170K-3WJCER this is the last I am writting on this plartfom. I expect Vodacom to sort out this issue by close of business tomorrow and if nobody makes contact with me I will be going to the media. I think deserve to be treated with respect.
's updateReviewer Update
04 Jan 2022, 10:43Please send me a confirmation letter urgently as well so that I can use it as supporting document when I apply for credit.
's update04 Jan 2022, 10:43
Reviewer Update
Please send me a confirmation letter urgently as well so that I can use it as supporting document when I apply for credit.