********** Case - With no response from Vodacom

My vodacom router line was upgraded without my authorization. Have called vodacom call center been asked to send affidavit with copy of ID three weeks ago, but no one from Vodacom bothers to update me on what happening. They have told me somoene went into their shop ugraded my account and took two phones and now have to pay for those two phones because of their poor internal control. How can someone walk into the shop and upgrade someone else account without them noticing, how did even that person new that the account is due for upgrade or even all the details. What is Vodacom planning to do about these *****, why still allow upgrades without banking details verification with bank stamps or even install a biometric at your shops. Vodacom just playing with our credit profiles. Will never sat my foot in a Vodacom shop any more with their poor customer service.