********** case unresolved in 3 months

A ********** account was opened in Secunda in January 2020. The matter was reported documents sent through. Today i received an email that i owe R7021.02 on the account which means that in 2 months credit still has not been passed. The next thing is that the account will be in arrears. Faizel from vodacom liberty mall was so unhelpful im totally disgusted by the service he gave me. I had to attempt to call ***** department myself to no avail. Do i now need to take the legal route for this to be resolved because this will affect my credit ratings once it gets to arrears. Who is actually working in ***** department hence no one ever answers the calls. I am so frustrated with this company because it has to take hello peter to actually get these matters done.