********** Case Remains Unsolved

This is my last resort at a resolution to my ***** case.

In January 2018, my modem 2GIG contract got **********ly upgraded (in Tygervalley and I was in North West at the time) to a top of the range contract that comes with an iPhone X. I contacted Vodacom on numerous occassions trying to resolve this. I submitted all necessary documents in February 2018 to their ***** department (most useless department ever) but never got a response from them.

I am at my wits end because I have been handed over to VVM for an amount of R30k which is unfair because it is going to affect my good credit score, Nobody at Vodacom seems to understand that since I didn't upgrade the account, I cannot be held liable for them not doing their job properly.

I literally cringe at the sound or sight of Vodacom. For a huge corporate, you are just a number and another debit order they can't wait to get every month.

It is a year and 2 months later and still no resolution. I am hoping someone who is capable enough is able to resolve this properly and clear my name.