********** case lodged no response

<p>It's more than 3 days I have been waiting for feed back regarding the case I lodged, my account goes into excess because of the fees charged on ththe debit order vodacom has loaded on my account without my consent. This has been happening since February and we are now on March without a response from vodacom, I have called them numerous times and they don't pick up. I have sent numerous emails to them but they still ignore me. </p> <p> </p> <p>This is ridiculous, I don't have a freaken contract with you but you have the nerve to debit my account and after I log a case you keep quiet about it and not do anything about it. I want the amount that I was debited in February and all the fee amounts it cost me for the debit orders that returned in my account till to date. I am escalating this to the ombudsman. </p>