GB
Gomolemo B

1 reviews | Active since Feb 2014

05 Dec 2022, 14:28

********** case

someone took a credit using my details. not sure how they got my details such as id number , bank account. i did visited the haartebeesport dam branch to report a *****. however whoever approved such credit he/she need to be trained again because name and surname are not mine. however the credit was approved. i did submitted everything they asked including an affidavit from police station.

is being 3 months and credit record is deteriorating every month because debit i always reverse. Vodacom keep on changing reference number every month. this This has affected my life terribly because some on my debit order are bouncing bank and they incur interest.

No reference number has being issued in past 3 months i reported this.

0
Replies (3)
Vodacom
Vodacom's reply05 Dec 2022, 16:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
GB
Gomolemo B's update09 Dec 2022, 12:59
Reviewer Update
no contact have being made so far. i went to Vodacom branch to follow-up on progress of my complain raised. No action up until today.

what i receive was 2 reference numbers below:
***
***

GB
Gomolemo B's update07 Jan 2023, 18:13
Reviewer Update
I'll appreciate if you can speed the process. As from 08 January 2023 your account still appear on my credit profile. And this is affecting my credit record badly as i'm struggling to make any credit.

Your cooperation will be highly appreaciated on this matter as well.
Regards.