********** cancellation of Vodacom contract.

<p>On the morning of 27 May 2017 my cellphone had no service.</p> <p>I went to a Vodacom 4 u branch. There I was told that my sim card was faulty, which I knew could not be since I never remove my sim from my cellphone. I was advised to do a sim swop which I agreed to. While doing the sim swop I was informed that my contract had been cancelled without my permission. After numerous calls from within the branch it could not be verified how the cancellation had occurred. I was given a pay as u go sim with a data bundle of 250MB and the manager told me that he would have the contract re-instated and give me a call on the following Monday (29/5).</p> <p>On Monday, 29 May I noticed that my cellphone number had been used to make an attempt at withdrawing a large sum of money from my bank account. Fortunately I was able to sort his out with Nedbank and the transfer did not go through.</p> <p>By Wednesday, 31 May I still had not heard anything from anyone at Vodacom, I tried on numerous occasions to reach the manager who had promised to assist me, left quite a few messages, sent emails and even whatsapp messages. I eventually contacted the Customer Care line only to be told that nothing had been done and once again I was told that it would take 3 days to resolve.</p> <p>On Tuesday, 7 June 2017 only to tell me that nothing had been sorted out and that he would do his utmost to assist.</p> <p>On Friday, 9 June 2017 I again called the Customer Service number and was told the matter had been handed over to the forensic analysis department.</p> <p>After still not being contacted by Vodacom I sent an email to both their customer care and forensic division of 12 June 2017. On the 13th of June the manager contacted me and said that I could go in to the Vodacom 4 u branch and do a sim swop and the matter would be resolved.</p> <p>I went into the branch on 14 June 2017 did the sim swop, for which I had to pay and was told that the number would be active within 24 hours.</p> <p>By 17 June the number was still not active and is still not active to date.</p> <p>My debit order for the contract was deducted from my bank account and my account with Vodacom is now showing an outstanding balance of over R8000-00.</p> <p>In the meantime I have to go to a vendor to buy airtime and/or data as I cannot do so with internet banking as my cellphone number is required to complete the transactions.</p> <p>I only buy small amounts at a time as I am **** to by Vodacom with a promise of 2 to 3 days each time I contact them.</p>