1 reviews | Active since Feb 2019
********** Business Internet LTE contract activated by Vodacom
I recently took out Vodacom Fibre to the Home and was connected on 8 August 2022. Everything was fine until last night at 19:05 when I received 4 emails titled "Vodacom Business: Sales order S********-****** for Business Internet LTE is complete" when in fact I have NEVER taken out such a contract! I tried calling the sales line several times today but the line just gets hung up without anyone saying anything. How is it possible that when you are making a purchase the sales people call non-stop even after 5pm and yet when you need assistance with rectifying gross mistakes arising from their part, no one is available to provide support? This behaviour smacks of ***** and I will not tolerate it!!! If this is not rectified by tomorrow morning, I will be cancelling the Vodacom Fibre to the Home contract I recently took out because it is the genesis of these shady dealings.
As per the conversation I had with one of your support consultants today, I made a few calls to Vodacom support on the 19th of August and finally spoke to an agent who explained that the second sales order could have been in respect of a service the sales team forgot to capture along with the original order. Looking at the confirmation letter I received, I was supposed to get Vodacom Fibre LTE Backup Zero (and I did get it), so I will accept that it was a mistake on their part.
I should point out though that it has taken 5 days for a consultant to contact me regarding this matter, which quite honestly I find disappointing and believe can be improved.
As a final note, the internet connection has been good and stable since I connected, so I hope I will be in a position to give a better review in the future.
As per the conversation I had with one of your support consultants today, I made a few calls to Vodacom support on the 19th of August and finally spoke to an agent who explained that the second sales order could have been in respect of a service the sales team forgot to capture along with the original order. Looking at the confirmation letter I received, I was supposed to get Vodacom Fibre LTE Backup Zero (and I did get it), so I will accept that it was a mistake on their part.
I should point out though that it has taken 5 days for a consultant to contact me regarding this matter, which quite honestly I find disappointing and believe can be improved.
As a final note, the internet connection has been good and stable since I connected, so I hope I will be in a position to give a better review in the future.