NV
Nelisiwe V

1 reviews | Active since Jul 2012

15 Jan 2020, 14:02

********** Black Friday Promo Data Bundle Deals at Vodacom on *111#

1st December 2019 I bought Data for less 25% of R249.00 (R113 Discounted - transaction done on *111#) 2Gb data this was meant to be a once off purchase. Now I have been charged R498 by Vodacom. Which is not the amount I have agreed to buy data for. Since I have a contract with Vodacom they are informing me that I have signed agreement to receive data every month and that I was supposed to have read their terms and conditions when I did the transaction with them, so monthly I will receive 2Gb data monthly and charged in my account. I am on a top up contract used my R200 airtime to buy the data of R113 which Vodacom claim they did not deduct from R200 airtime that was on my cell phone. Every month as a vodacom customer I buy data with my airtime. When I query this issue they are telling me about the terms and conditions and refuse to reverse the transaction. Now I am left with 1Gb and request they reverse this transaction on my account since they are also over charging me and no longer charging the R113, when I calculate the amount for data bought and the account statement they have actually inflated the price back to the original price which is R249X2. I am not happy at all with the Vodacom service and planning to cancel all my contract once my 2 year term ends which is this year November 2020 for two of my contracts. I have been loyal to them for so many years and this is the time I move to another service provider. This is so disappointing to see such a big company robbing their customers daily. Even the data doesn't last it just disappears when not using it.

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Replies (1)
Vodacom
Vodacom's reply16 Jan 2020, 06:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team