********** billing by Vodacom

I took out a new contract with Vodacom in November/December 2018 for R799 per month. In January I gave the SIM card to a family member and contacted Vodacom to ask them to put a limit on the account as I won't be able to monitor the usage. This was done and for several months my bill was as expected. Several months later my monthly subscription was increased by R10 per month without any communication or explanantion from Vodacom. I decided to leave it as it was not worth the fight. In October 2019 my bill was R200 extra for extra data and calls. I was out of the country so was unable to query this with Vodacom and thought I will sort it out when I get back in December. Received my new bill and I have now been charged an extra R2000 usage for November. Contacted teh call centre and the agent refused to listen to me and was just insisting that I have to pay as I have an open line. The more I tried to explain that my line is not meant to be open the more she refused to acknowledge that there was an issue. Eventually I asked to speak to her supervisor as we were getting nowhere. I was put on hold for 5 minutes then told that the supervisor cannot speak to me and will instead conduct an investigation and get back to me later that day. One week later and I am still waiting for a call back. Really pathetic and downright ********** service by Vodacom. Cannot wait to cancel Vodacom!!!