********** billing and pathetic service

I have had the worst experience with #Vodacom there are unfair charges on my Vodacom account ! Just received a bill of over R15 000 for data that they decided to upload without asking me if they can while still debiting me every month. O Yes and guess what I never received a Statement or Invoice from them or even a call or sms to ask me if I wanted more Data to that value ! So I was on the phone with them from 10am till 4:30 pm on the 14 December 2017 and they could not help me, they kept bouncing me around to different consultants which i counted 7 before i was hungry at 2pm and stopped counting. They asked me to call back the following day 15 December 2017 and they still could not help me and asked me to call them back on the 18th December 2017 to get my lines unblocked and finally resolve the matter. Guess what today is the 18th December 2017 and it still has not been resolved. The line is still blocked and I have to use my airtime to fix a problem they made. The only way I found out about my bill was by accident when I went online to find out why my data was not working. Top things of even by someway I used 5g during the day and 5g at night I have a cap so it does not go above R3000 so how is it that my bill is so high? Also everyone knows that if you want to top up and account they have to ask you for permission first and then confirm it the your receive some sort of confirmation. THEY ARE JUST PATHETIC !!!! I am so keen to have my friends in the media companies cover this experience and see how many other people have been ****med this way !

I do already know of a few just from a brief post. VODACOM IS A PATHETIC *********** !