********** billing and incompetence. It's time to speak up!

I Have been a Vodacom customer for many years, but honestly the service I have experienced and am currently experiencing is just disgusting to say the least.

I have had issues with subscription services in the past, of which I know nothing about, nor have I ever given my consent to, just simply being added to my bill and being debited out of my account. To stop these services I had to cancel my number and acquire a new number at Vodacoms suggestion. I don't need to describe what an inconvenience this is in a current day society, nor how *********** this is as a solution. I would also like to point out that my account was never credited by Vodacom, I as a consumer simply had to occur the costs for something they said they "cannot" resolve.

One again I have this happening to me! I have also had numerous account disputes of additional bundles added, and being billed for promotional items, since upgrading in December last year (2017). I now suddenly have a "Vodafone live" service active on my account and have already been debited from my bank account. I see that I am not the only one that this has happened too, and that in itself is even more disturbing.

When I contacted Vodacom and stayed on hold for what felt like a lifetime, my encounter was not pleasant at all. No-one can explain how these services are added without consent and the only remedy is, "we will have to escalate your request...". *** does this mean! Why can't you resolve anything! Why can't we ever find or speak to the master of the puppet that calls itself Vodacom! Anyway, fast forward a bit... after my interaction, I recieved a sms saying, "You have been unsubscribed from NOWMISTA". Now who the hell are they, I thought it was "Vodafone live"... This is ridiculous Vodacom!! Now you're just going to pass the blame to "The WASPs", but how do you allow this? I would like answers and solutions, and mostly a refund for the money you have **********ly debited from my account.

IT APPEARS VODACOM HAS NO IDEA WHATS HAPPENING WITH ITS CLIENTS OR AFFILIATES... THEY JUST TAKE YOUR MONEY AND IT BECOMES THE CONSUMERS PROBLEM...WHICH THEY WONT ADDRESS AND WILL PROBABLY PASS THE BUCK ANYWAY. I WANT A REFUND AS I REFUSE TO PAY FOR SERVICES I DO NOT CONSENT TO!

In the meantime I will be re-posting this on Twitter and your Facebook, and I urge that other disgruntled consumers come forward and also speak up.