********** Billing

In May I app**** for a new fiber line from Vodacom and finally in June it was installed and activated. In July I received my first invoice and was billed pro rata usage for June and the correct amount for July. In August my account all of a sudden was 3 times the amount it should be! In addition to the correct initial contract, a second line was added to my account and an additional pro rata usage amount for the new line.

I immediately phoned Vodacom and reported this. After 90min on the phone I finally received a reference number (SR***) and a promise that this will be sorted and credit passed on my account. The solution is very simple Solution ID/PO# P*** is correct. Solution ID/PO# P*** is incorrect and all amounts associated with it must be credited/refunded to me.

Around comes September and again my bill is double! The second line has once again been incorrectly billed onto my account. For the record, I never received two sets of hardware, nor multiple fiber lines coming into my house. This second contract and stop order was initiated by Vodacom without my knowledge or consent and in my opinion is nothing short of *****!

I am not interested in credit on my account, I want this money in my account NOW. I have already reported the matter, again to Vodacom telephonically. I requested a resolution no later than close of business today (4 September 2020). The total Vodacom has incorrectly taken from my account now sits on R1592,10 incl. VAT. When I receive my refund, will it include interest from Vodacom and will you cover my penalties for other payments I can't make because you are taking payments from me unjustly.

I am incredibly disappointment, yet not surprised, by this situation seeing how I initially struggled just to get the fiber line installed.