********** Billing

Vodacom has been billing for a service I am not subscribed for, I have been trying to get my money reimbursed since June with no joy. The matter has continued until August when I finally got the subscription removed.

Vodacom is yet to reimburse the money into my account as I do not wish for a credit note as it is a large amount.

Call center agents are not very helpful or willing to listen. There are just a handful that go the extra mile but not surprised with the lack of service if the team leaders are just as useless. They do not keep their word in following up. Everyone of my service calls have been closed with no resolution. I have had no call backs after the day I call in.

My calls are dropped if they cannot handle the problem or do not wish to deal with it from the accounts department. I have had an agent give a totally different answer to my questions, agents are not attentive.

I have cancelled one contract due to the poor service and looking at cancelling my data contract if this issue is not resolved ASAP!