RV
Ruan V
1 reviews | Active since Nov 2017
02 Nov 2017, 10:31
********** Billing
Its with great sadness to retract my statement of Vodacom being the best network.
On my monthly bill I was billed for using OPERA-TELECOM services. I called to inquire the amount, the person I spoke to said that I have subscribed to this but could not tell me how.
I have investigated "OPERA-TELECOM" and this was report since 2012 as a ********** company, yet Vodacom does not query this. I have try everything possible to try and subscribe to this company, yet there is no way that I could subscribe.
Customer care just informed me that they can stop this on my account but can not do anything else. I will keep Vodacom liable for this amount as this is pathetic service and truly no client relation. Clearly Vodacom doesn't care about the client but only about money.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Nov 2017, 12:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Nov 2017, 12:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Nov 2017, 13:43Good day,
Feedback has been provided.
Regards,
RM
Best regards,
Vodacom's reply02 Nov 2017, 13:43
Official
Good day,
Feedback has been provided.
Regards,
RM
Best regards,
RV
Ruan V's updateReviewer Update
02 Nov 2017, 16:51Good Day,
That was no feedback, that was an insufficient sms.
I know this was cancelled on my account, I will keep Vodacom liable for the 6k lost.
RV
Ruan V's update02 Nov 2017, 16:51
Reviewer Update
Good Day,
That was no feedback, that was an insufficient sms.
I know this was cancelled on my account, I will keep Vodacom liable for the 6k lost.