********** billing

I n December 2016 I did an online upgrade to a iphone 5s (quote no. 1- ********** 86544 , order no. 1- ********** 77651). This was never delivered. It was returned to Vodacom by the couriers.

I called Vodacom online and they advised me that the upgrade was cancelled. And that I would need to redo the upgrade. (Quote 1- ********** 28260, order no. 1- ********** 669916).

This phone was also never received. It did not go out to the couriers.

However I was billed for the upgrade and the phone. I visited the Cresta Vodacare, I spoke to Vhogan ********** . He opened query to dispute the upgrade and get the charges reversed. (Query ref no. 1- ********** ********** )

12 May the credit note was done for the upgrade reversal. But the handset installment was reloaded at R80.01 for 19months.

I was charged an amount of approx. R2630 about two months ago. When I queried I was told it was for the handset. So I reversed the charge and canceled the Vodacom debit order.

So further queries were sent to dispute the handset charge, however during this process, the upgrade that was reversed was re-instated. I am once again back on a contract, which I did not request.

See following query numbers.

17 May 1- ********** **********

10 July 1- ********** **********

21 July 1- ********** **********

10 Aug 1- ********** **********

16 Aug 1- ********** **********

Note I had to pay approx R1600 on the 8th of September. Then three days later, i received a further bill in excess of R2000. So far I cannot get a proper bill for the amounts to be paid. And I am being threaten with suspension of service.