1 reviews | Active since Feb 2017

13 Feb 2017, 22:51

********** billing

<p>@Vodacom @Vodacom111 !!!!!<br />I am totally infuriated with your service . I have logged a complaint for you to investigate a ********** billing and calls made on my account. I called your contact service and requested that the line be blocked. Today, I received an invoice of R6800. I don't have a cellphone contract with vodacom , I only have a 2MB Data contract which was with AutoPage for R109, this has been so since 2011. The contract with AUTOPAGE was taken over by Vodacom in FEBRUARY 2016 and I was told that nothing was going to change. I have never wanted to contract with Vodacom as I know from previous experience that you guys are ************, I want nothing to do with your network. When I came to your walk in Centre to report the matter, I asked the lady to call the said phone number and a man answered the call whilst I was standing right infront of her . I told her my contract is for data only and I have the contract which can be provided as proof. Someone out there is using the same sim as me or has a phone number that is similar to my SIM card .</p>

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Replies (2)
Vodacom
Vodacom's reply14 Feb 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply17 Feb 2017, 13:23
Official

Kindly note that we have reviewed your customer incident.

Please refer to correspondence communicated 2017-02-16 at 15:49:19 and today per outstanding detail.

Warmest regards

Elroy

Best regards,