NM
Nomkhithiko M

1 reviews | Active since Sept 2010

23 Dec 2015, 10:24

********** billing

Last month on the 30th of Nov 2015 i received a call from a guy who said they were from Elite mobile a company that is sub contracted to Vodacom. we spoke about my existing contract where i get R150 worth of airtime. he said i would get that airtime at a lower price. i greed and i repeatedly told him that the reason i am listening to him was because he mentioned that i will get more airtime for less. to my surprise this month i get debited for 5 added options that i never agreed to, one of them is an app that one can install in their child's cellphone to track them. my son is 20 months, he can't speak and he doesn't have a cell phone, why on earth would i take up such a thing. that is ***** and something should be done to Elite mobile because they are committing crime. if i didn't have the habit of checking my statements regularly i wouldn't have known that i am being charged R300+ in total for things i never agreed to and for things i don't even have. i would like to know what actions will be taken against Elite mobile by Voadacom. please someone from Vodacom call me and let me know. this is *****

0
Replies (1)
Vodacom
Vodacom's reply23 Dec 2015, 14:55
Official
Hello nomkhithik,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,