MJ
Mark J
1 reviews | Active since Sept 2016
18 Oct 2019, 09:42
********** billing
Kagiso Mokou, Executive Client Liaison Office, confirmed via email that my contract end date was 01/10/2019. I confirmed termination, I paid the last account at 30/09/2019 and emailed him the POP, I told Kagiso that I would remove the sim from my phone, which I did yet I am still being billed.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
18 Oct 2019, 11:01Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply18 Oct 2019, 11:01
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
31 Oct 2019, 09:53Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply31 Oct 2019, 09:53
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
MJ
Mark J's updateReviewer Update
31 Oct 2019, 10:29Stop lying. My query has not been resolved. My last upgrade was 30 September 2017. The end date should be 30 September 2019 NOT 1 October 2019. I should not be charged for the handset, etc. in October. Where do you draw the line?
MJ
Mark J's update31 Oct 2019, 10:29
Reviewer Update
Stop lying. My query has not been resolved. My last upgrade was 30 September 2017. The end date should be 30 September 2019 NOT 1 October 2019. I should not be charged for the handset, etc. in October. Where do you draw the line?
MJ
Mark J's updateReviewer Update
06 Nov 2019, 11:19I am waiting for a reply.
MJ
Mark J's update06 Nov 2019, 11:19
Reviewer Update
I am waiting for a reply.