TS
Thabang S

1 reviews | Active since May 2011

07 Nov 2016, 10:10

********** application in my name AGAIN!!!!!

<p>Vodacom I am not happy with you right now as someone went again to take up a upgrade in my name **********ly. What is your application process, do you guys have a process to validate clients??? Please get someone in your ***** department to call me and answer my questions? I did not apply for a upgrade so I need details on who did the application and what documents were taken and did they verify my signature??? I need a reference number for a formal complaint with ICASA...Please call me directly!!!</p> <p> </p> <p>Refer to quotation number: 1- ********** 6538.</p>

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Replies (1)
Vodacom
Vodacom's reply07 Nov 2016, 10:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team