********** Application done in my name

On 25 April 2016 at 16h22 I received an email from [Email Removed] advising that I app**** for a contract which I knew nothing about. I then called Vodacom customer care after sales and I was advised that the is a incomplete application done at Preller Plain branch and was given a contact number ***, when I called the number a lady by the name of Sorika advised that she will get back to me. She called me back to advise that the ********* left with a lady and that ********* had a ID with my details and his picture on it. I now have a new contract in my name which I did not apply for. My question to you Vodacom is, when someone walks in to one of your branches what verification process is done to ensure that you are helping the right client? I called to alert your contact centre and the store when the application was incomplete and yet this ********* was handed a new phone in my name??? I still have my ID and did not lose it...To date no one has contacted me to advise me on this matter as I have reported it and sent all documents (Certified ID, Affidavit and proof of address) as advised. ***. I need this contract cancelled please.