********** and ********* behaviors by Vodacom

Despite my countless calls and emails, followed by empty promises and false claims, Vodacom has failed to provide me with the itemized bill for October 2017. No one has been able to explain the reason behind their inability to email me the bill, which I normally use to claim my official monthly cellphone allowance. The bill for October has already been debited from my bank account. In addition, as thought rubbing salt into my frustrations, **********ly renewed two of my contracts that were due to expire at the end of December for another two years without my consent. I had requested that one of the contracts be turned into pre-paid account but instead it was extended under false pretenses. My numerous attempts to seek help from Vodacom have been futile. I have received false and unfulfilled promises from different call centre agents. I don't know what else to do now. I am helpless.