********** AND UNAUTHORIZED ACCOUNT OPENED UNDER MY ID NUMBER!

I wanted to apply for a home loan and the bond originators informed me that I have bad debt listed under my Vodacom account. I was shocked to find out that apparently I had a Vodacom account, which in fact was incorrect because I am NOT a Vodacom customer. I phoned the customer care center and was referred to phone their ********** department. Again, I was shocked to find out that there is in fact a contract that has been opened under my ID number. The consultant confirmed the address and telephone number listed under my ID number and this was not my information. I was told that I need to get an affidavit from the Police station stating that I am not aware of this contract being opened under my ID number. I emailed the necessary information to ********** as instructed. I got a reference number EC-0C5L-3D0550. The consultant told me that it will take approximately 7 working days to resolve the matter.

It has been 3 weeks and I have not received any feedback from Vodacom to clear my ID number which they **********ly used! I am only told at the call center that the case is in progress and they can not tell me how long it will take to resolve.

I feel that this is unacceptable because Vodacom used my ID number without my authorization and now I am sitting with bad debt behind my name, which I where not made aware of if it wasn't for the bond originators checking my credit score.

I expect Vodacom to resolve this matter a.s.a.p as this is a fault from their side and now my application for a home loan has been put on hold because of Vodacom's incapable consultants who used the incorrect ID to open an account.

I will not recommend Vodacom to any person who I come into contact with as they provide the worst service!! The call centers are useless and does not provide any assistance to resolve matters.