********** and unapproved deductions from Vodacom for unused and unsupp**** services

I have struggled to cancel a contract with Vodacom despite the term being over. Since the 1st of December, I requested for the line to be converted to prepaid and was given the runaround. I was offered a 500mb data contract and when it wasn't finalised, I decided not to take it. This was however loaded onto my profile and despite not receiving any data from Vodacom, this charge has been added to my account.

Vodacom has converted my contract to prepaid but is still debiting me for this contract! I have never received the data. End of January, 1099 was deducted from my account for both the old contract and this new one which was **********ly added to my account.

I have even looked a request for a refund but am still getting these ridiculous charges. I never want to take anything with Vodacom after this terrible experience. I can't believe it takes 3 months to rectify an account