rG
roger G
1 reviews | Active since Feb 2020
15 Jun 2021, 07:30
********** and ***********
My month to month contract was cancelled with vodacom in February 2020, my last payment was March 2020, my April 2020 bill shows a R0.00 balance. However, my account was handed over to MBD for collection. I now have a bill of +-R671,00 in collection fees. I have received an unprofessional looking bill from MBD also showing a R0.00 balance.... Vodacom has no clue of what's happening.
MBD has deleted my messages without reading them n I now have a note on my credit rating stating, Vodacom account handed over
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Replies (1)Vodacom's replyOfficial
15 Jun 2021, 08:57Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply15 Jun 2021, 08:57
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
