SO
Shaun O'Regan
1 reviews | Active since Feb 2022
09 Feb 2022, 15:39
********** advertsing
I have been a Vodacom client for years and have based on my contract a platinum status.
Under this status with Vodacom I am allowed 2 rewards annually on Emirates flights at a discounted rate of 50% of the base fair.
In actual fact it appears as though there is ZERO discount offered as the fair that comes up through there app, allegedly discounted by 50%, is available excl. discounts from any number of travel agencies in the same class of ticket.
Now I do understand that the discount is on the base fair and not the ticket price. The only variance however in ticket price is the base fair i.e. the taxes and Surcharges remain the same.
Have tried for weeks now to get a response from Vodacom however all to no avail.
They should simply stop ********** or **** advertising or should be forced to honor the advertised discounts.
Thanks
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
10 Feb 2022, 07:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Feb 2022, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
11 Feb 2022, 18:01Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by the relevent team on the 09-02-2022 with regards to your query. We have requested Megan to ask for the matter to be prioritized and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Vodacom's reply11 Feb 2022, 18:01
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted by the relevent team on the 09-02-2022 with regards to your query. We have requested Megan to ask for the matter to be prioritized and feedback provided.
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
Apologies for any inconvenience this may have caused. Regards Consumer Website Team
SO
Shaun O'Regan's updateReviewer Update
12 Feb 2022, 02:36Friday 11th close of Business, nothing more than an E-Mail received stating that you are still investigating. I can tell you that it takes about 5 minutes to obtain a variety of airline quotes and work out what the price should be after 50% discount. Really not rocket science. Still waiting though on an actual response or explanation
SO
Shaun O'Regan's update12 Feb 2022, 02:36
Reviewer Update
Friday 11th close of Business, nothing more than an E-Mail received stating that you are still investigating. I can tell you that it takes about 5 minutes to obtain a variety of airline quotes and work out what the price should be after 50% discount. Really not rocket science. Still waiting though on an actual response or explanation
SO
Shaun O'Regan's updateReviewer Update
22 Feb 2022, 09:13Good Day Vodacom,
After received a half baked excuse for a response I am still waiting for a person of authority to contact me and discuss this issue.
It truly appears as though customer service is the one thing that you do not care about.
You continue to make false claims about 50 discounts on Emirates flights whilst only offering 5% and in some instance ZERO %.
You hide behind small print claiming it to be up to 50% however your app clearly states 50% in addition you have membership tiers that have gold for instance and up to 35%, simply mathematical logic then tells you that if platinum have up to 50% then surely it stands to reason that it should never be less than 35.1%
Anyway still waiting for someone to call, which I suspect will never happen.
Await in anticipation.
Shaun
After received a half baked excuse for a response I am still waiting for a person of authority to contact me and discuss this issue.
It truly appears as though customer service is the one thing that you do not care about.
You continue to make false claims about 50 discounts on Emirates flights whilst only offering 5% and in some instance ZERO %.
You hide behind small print claiming it to be up to 50% however your app clearly states 50% in addition you have membership tiers that have gold for instance and up to 35%, simply mathematical logic then tells you that if platinum have up to 50% then surely it stands to reason that it should never be less than 35.1%
Anyway still waiting for someone to call, which I suspect will never happen.
Await in anticipation.
Shaun
SO
Shaun O'Regan's update22 Feb 2022, 09:13
Reviewer Update
Good Day Vodacom,
After received a half baked excuse for a response I am still waiting for a person of authority to contact me and discuss this issue.
It truly appears as though customer service is the one thing that you do not care about.
You continue to make false claims about 50 discounts on Emirates flights whilst only offering 5% and in some instance ZERO %.
You hide behind small print claiming it to be up to 50% however your app clearly states 50% in addition you have membership tiers that have gold for instance and up to 35%, simply mathematical logic then tells you that if platinum have up to 50% then surely it stands to reason that it should never be less than 35.1%
Anyway still waiting for someone to call, which I suspect will never happen.
Await in anticipation.
Shaun
After received a half baked excuse for a response I am still waiting for a person of authority to contact me and discuss this issue.
It truly appears as though customer service is the one thing that you do not care about.
You continue to make false claims about 50 discounts on Emirates flights whilst only offering 5% and in some instance ZERO %.
You hide behind small print claiming it to be up to 50% however your app clearly states 50% in addition you have membership tiers that have gold for instance and up to 35%, simply mathematical logic then tells you that if platinum have up to 50% then surely it stands to reason that it should never be less than 35.1%
Anyway still waiting for someone to call, which I suspect will never happen.
Await in anticipation.
Shaun