********** advertising and bad service

I went approximately 3 week ago to vodacom 4u alberton in alberton mall. Looked at the latest deals and decided on the hauwei pm and a vodacom tablet. Then I was told no stock after I have to contracts that needed to be upgraded. Received my Sony xz experiea for my one contract. The rest not in stock. The lady said she will phone me when it is in stock, 2 days later I phoned, nope not in stock yet. Keep on phoning and every time same excuse. Once I phoned and the lady said I can change the phone to a Samsung j1 and then the tablet stays the same. That was on the 22/01/2018. I can pick it up today the 23/01/2018. I sent my mom because it is just a pick up. My mom came back empty handed in ask why and she said the lady said she was not early at work to help because she had to take her daughter to the clinic. Nice petrol wasted and alot of phone calls. Yesterday after she called me she could've written my name on the box and I could pick up no problem, but she did not and at the end of the day I was cross because I am a quality manager and just my opinion that is what I would have done to make sure my client is happy, write his name on the box and ensure that one of my colleagues also know about it, so if something happens I know my client will be happy. Then I phoned vodacom head office in midrand, I insisted to speak to a manager. I spoke to patricia she is the call centre manager that said to me she will phone the shop in alberton because she is only the call centre manager. Why not put me thru to the complaint manager or service manager. She phone alberton shop came back to me and said the alberton store would phone me in a half an hour that was at 12:23. Then bonnie also from vodaworld phone me too to follow up if patricia phoned me and I said yes. It is now 13:01 and no phone call. I'm a quality manager and I know give me six months in that shop and if there is no change then fire me.