********** addition of contract

A data bundle 24 month contract was added to my cell number without my consent and without the RICA process being followed with a credit limit of R17800. After asking for an inquest I am advised that they cannot tell me which branch or person is responsible and request an affidavit and a copy of my ID before they can launch an inquiry. Thus making their problem your problem. I would like to know how a contract like this is approved through Vodacom and how you can be so ill equipped to deal with it that your first response is for an ID, which as you can anticipate I am very reluctant to hand over to you under the circumstances considering what you have done with the rest of my personal information, and an affidavit for which a working individual would have to take off time in order to obtain at their own personal expense.