********** added costs to my Vodacom account

Good morning

Vodacom is cleverly adding costs to your account which you never opted in for. This happened previously on my mothers account (She is 85 years of age) and now on my personal business account. The costs added is for Total Entertainment Services to the amount of R134.85 and PlayInc Games to the total of R121.8 + R8.7

I see this as ********** transactions by Vodacom to increase revenue as they have millions of clients.

This lower my rating to Vodacom to rock bottom and is extremely disappointed in this company.

I paid my account for more than 25 years diligently and is treated like i low level customer. I am not even referring to previous ********** actions against my account which I have never reported on this channel.

I need my account to be rectified with immediate effect and reimburse me for over charged costs.

The Cape Gate Branch services me and I just get prime service from Teresa. This complaint is not aimed at her and her branch but against Vodacom who compile my monthly account.

Kind Regards

Eugene Grobler