********** Actvity on my account not being investigated while im being billed

Today I have received a statement from Vodacom of R34k and pulled my transunion statement which reflect that they have listed me for arrears on my account.

I have been through multiple vodacom call centers in an attempt to desperately resolve this issue and hit a brick wall every time. below is an email that i have sent to vodacom going back a couple of month on which i follow up on monthly and receive no response.

From: Tsiki, Busisiwe Sent: 16 October 2017 05:00 PM To: ********** ********** Cc: ********** ********** ********** ********** Subject: FW: EC-0CXS-2I65YH RE: ref number I- ********** **********

Good Afternoon

I am yet to receive a response for my query. Please assist urgently as I am still being billed and would not like for my credit rating to be smeared by this event

Thanks Busi

From: Tsiki, Busisiwe Sent: 08 September 2017 01:55 PM To: ********** Cc: ********** ********** Subject: RE: EC-0CXS-2I65YH RE: ref number I- ********** **********

Good afternoon

Please find attached ID copy and affidavit as requested. Please advise if I have been black-listed for this account and if so can you please remove the listing.

Regards Busi

From: ********** ********** Sent: 08 September 2017 10:25 AM To: Tsiki, Busisiwe Subject: RE: EC-0CXS-2I65YH RE: ref number I- ********** **********

Good Day

We acknowledge the receipt of your email, however for me to continue the process, I need a copy of your ID and a affidavit with 3 specimen signares stating the situation to be sent to.

Regards

-----Original Message----- From: Tsiki, Busisiwe Sent: Mon Aug 28 15:11:43 GMT+0 ********** To: ********** Subject: RE: ref number I- ********** **********

Did not receive a receipt confirmation email.

From: Tsiki, Busisiwe Sent: 28 August 2017 02:58 PM To: ********** Cc: ********** ********** Subject: ref number I- ********** **********

Good afternoon

I have just contacted the customer service line and spoken to the fifth consultant over the last two months trying to resolve the ********** lines opened on m contract. I raised the three lines opened on my account as ***** on the 16th of June 2017 after my account had been debited with three amounts of R595.17. The below three lines are not mine and were not authorized by me:

********** ********** 458 ********** 872943

The valid lines on my contract ( ********** ********** ) were subsequently put on soft lock, when I called to request that those lines be released to prepaid, my request was rejected because the call center agents do not have any authority to do that on an account that is being investigated for *****. I was given a telephone number by an agent called Zanele which was for the ***** unit ********** . This number goes unanswered. I called the call center again and spoke to a gentleman by the name of Joseph. He asked that I send him and his manager an email as he had escalated this matter, I am yet to receive a response to m email.

My statement for August reflects an amount due to Vodacom of R27 821.81 which is ridiculous to bill if the account is under investigation. This will reflect badly on my credit profile and seek a speedy resolution to this before any legal action is pursued from my end.

Today I spoke to an agent called Zolile and he is the first to advise that I needed to get an affidavit done for the ********** activity and send it to Vodacom. I will do that but he also informed that the case 1- ********** ********** had been closed and yet no one form Vodacom has contacted me and the matter is still unresolved. I have been a loyal longtime customer of Vodacom and how this matter has been handles thus far is appalling.

I look forward to your helpful response

Regards Busi Tsiki ********** **********

From: Tsiki, Busisiwe Sent: 28 August 2017 02:27 PM To: ********** ********** ********** Cc: ********** Subject: RE: ref number I- ********** **********

Good Afternoon

I still do not have a response to my query nor has my matter been resolved. Kindly assist.

Busi **********

From: Tsiki, Busisiwe Sent: 13 July 2017 11:30 AM To: ********** ********** Cc: ********** Subject: RE: ref number I- ********** **********

Hi Joseph

As discussed, I would like to release the following two lines onto prepaid and cancel the contracts while Vodacom resolves the ***** query on my account. I am extremely frustrated that is has been a month since I reported the ********** transactions and nothing has been resolved, instead I am being inconvenienced because existing lines have been locked without any feedback and communication regarding the investigation.

Please cancel the contracts for the lines and release the numbers onto prepaid so that I can regain functionality on these lines again ********** **********

Busisiwe Tsiki