********** activity with upgrade

<p>My daughter, Letitia Snyman upgraded her contract online with Vodacom. She phoned after the online application to verify if they received her order. She was told that there is no order like that, then suddenly they "found"the order and told her it is approved and will be delivered shortly. Then 3 days later she phoned Vodacom Customer Care to find out when she will receive the device. She was told she already received it. She told them that she did not. It was never delivered. Thats it. I then phoned Vodacom myself and spoke to a guy Ashley. He told me to phone RAM Couriers to find out when it will be delivered. He gave me the tracking number. I phoned them and was told my daughter already signed for the parcel. I explained to them that she did not. They then refered me to a Frans at Ram Customer Care who said he will investigate. I then spoke to Nadine Merwe who is the supervisor and she told me that the ID of the person who collected is not the ID for my daughter. We established this as the photo on the ID is not my daughters ID. This was given through for investigation to their Risk Department. Then my daughter received a call and email from RAM Investigators to confirm if it is her on the photo. She send them a copy of her ID and her signature. Apparently according to the Risk Department, the ID that was send from Vodacom for verification purposes is the exact same as the one that signed for the parcel (which is not my daughter) also the address was changed for delivery by Vodacom as well as the parcel was delivered after hours at a adress unknown to us. This is *****..... and theft.</p>