********** activity which could have been avoided

<p>On the 17th of May 2016, i sent an email via the Vodacom website and received a reference from *** confirming that a Customer Care agent would call me in 24 hours. The reason why i contacted them was because of a lovely product call credit expert by Experian which i subscribe to which notified me of Credit Checks which i did not give my consent to was done against my ID number. Today on the 24th of May 2016 Vodacom still hasnt called me and i've been debited with R296.00 by them. </p> <p>The auto generated Vodacom reference number is 003S~SCR4.</p>