KL
Kenneth L

1 reviews | Active since Mar 2009

17 Mar 2017, 11:55

********** activity on Vodacom account

<p>I have now been trying for approximately 7 weeks to remove a second fradulent contract and handset fee which has been linked to my account. Over and above this I have been incorrectly billed at Feb month end by Vodacom and am due to be incorreclty billed again at March month end becuase of their *********** staff. To make matters worse my telephone has been "soft Locked" becuase I've been erroneously billed an early cancellation fee of 15k for the *****elent contract which is not even mine. I have spoken to numerous "supervisors" in their call centre and have a plethora of reference numbers all to no evail. One of them being...............1- ********** ********** </p> <p>I will now also be logging the complaint with Icasa and am currently seeking legal advice on this matter.</p>

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Replies (2)
Vodacom
Vodacom's reply17 Mar 2017, 12:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply22 Mar 2017, 13:55
Official

Good day

We provided feedback regarding your Hellopeter posting via email. Please accept our apologies for any inconvenience caused.

Regards

LA