********** activity on my Vodacom account

For over a year now my monthly Vodacom invoice has shown charges for either Content Services or Entertainment Services.

I am told by Vodacom customer service that these charges are in respect of services I have subscribed to.

As I have never subscribed to any such services I have asked Vodacom to cancel them and to block any possible future subscriptions to such services.

I have also requested that a credit be passed in respect of the relevant charges.

I have gone through this process on multiple occasions during the past year.

Each time, the customer service person assures me that they have cancelled the services and blocked any possible future subscription to any such services.

Although it takes some time each time this happens, Vodacom does indeed pass a credit for those charges.

The amount of the credit is usually less than what it should be, requiring that I phone them to request that the full amount be credited to my account.

The next month, however, it all happens again with these charges being debited to my account.

I have never subscribed to any of the services and I have no idea how or why this keeps happening.

It seems fairly obvious to me that one, or probably many, ****s are operating whereby these subscription-based services are being activated on people's accounts without their knowledge.

I expect that there are enough people who simply don't notice these extra charges to make it worthwhile for these ****s to operate.

Vodacom, needs to take a hard line on this and to put a stop to it and bring whoever is responsible to book.

I don't believe for one moment that Vodacom is unaware of this and I can't help wondering if it doesn't suit them to allow this ********** activity to continue.

I also want to know, definitively, why it is that even though a customer service person has assured me that no further subscriptions are possible on my account and that the facility to subscribe to any such services has been blocked on my account, somebody, somehow, is still managing to activate these subscriptions on my account month after month.