1 reviews | Active since Jun 2017

01 Jun 2017, 14:47

********** Activity On My Account

<p>Hi Vodacom,</p> <p> </p> <p>I must say as a premium mobile network, I am incredibly dissapointed with the slow response to this matter. Surely activity of this manor should be a priority. I have been using Vodacom since I can remember and this is the type of slow reaction a loyal customer recieves. My business is obviously not importnant to you.</p> <p> </p> <p>A month ago I received a bill that was way out of the ordanery, I looked into it and there were a whole lot of services added that I had never agreed to sign up with. I called the call centre and they stopped the services, however a month later after phoning both Vodacom and Waspa I still have no answers. As I explained to the csa, my contract is with Vodacom, if Vodacom allows this type of activity to happen, its up to Vodacom to have to sort it out, it should ne my problem to have to call your servce provides to request a refund. </p> <p> </p> <p>I am completely unsatisfied with your lack of care towards you loyal customer, whom is beggining to become less loyal. I think im going to go t social media on this one...</p>

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2017, 16:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Jun 2017, 09:18
Reviewer Update

I have contacted them and they are just as useless, pushing me from pillar to post with no outcome. Quite frankly I am so dissapointed with your unpersonal respone