GB
Gert B

1 reviews | Active since Jan 2015

17 Nov 2015, 20:05

********** Activity on my Account

I checked my Vodacom account summary, I receive by post, on 16/11/2015 and noticed for the first time that one of the numbers on my business account was unusually high.<br> <br> There was a heading that was charged with R169.77 named \Content Services". I was unaware of any \""Content Services\"" this number was subscribed to.<br> <br> I phoned 111 immediately and queried these \""Content Services\"" they charge me every month. The Vodacom representative informed me that it was a service called \""Lekker Mobile\"" and that it was provided by a company called \""Mira Network\"". I asked the representative to immediately cancel this service as I nor the user of the number had willingly signed up for this service. She also informed that the service had been active since 10/12/2014 and that it was R200p/m. However the service was charged differently each month.<br> <br> I phoned Vodacom Customer Care on 17/11/2015 to clarify who gave permission to add the service to my account and was cut off before I could finish my story. I then preceded to send them a message via their website's \""Contact us\"" tab. I am yet to receive a response.<br> <br> I would like Vodacom to reimburse me for all the amounts **********ly charged since 10/12/2014"""

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Replies (1)
Vodacom
Vodacom's reply17 Nov 2015, 21:00
Official
Hello gertprakti,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your billing query.

Regards

Consumer Website Team