********** activity on account

On the 3rd of May 2021 I signed up for a Data contract with Vodacom. I started experiencing problems with data, I initially thought it was a problem with the router but it was not the case. Then on the 25th November 2022 I was debited R1078.98. The amount agreed upon was R327.19. I then called the call centre to advise on the steps to follow to correct this and report it, I was told by the call centre agent that the Vaal mall Vodacom branch is were this ********** upgrade was done without my consent or presence. I followed up at the very same Vodacom shop and was told by one of the consultants that only accounts department can assist with my query. I then emailed the ***** department at vodacom with all the necessary documents and have not received any correspondence Since then. Then on the 25th of December a second amount of R1078.98 was deducted from my account. After calling the call centre several times I was given the run around between departments with no assistance at all. The reference number for one of the calls made is I ***/2. I was told when I wanted to cancel the contracted which ends in May this year, that I can only cancel in 2025.