********** Activity from Vodacom employee yet my line gets blocked

I noticed my statements had higher charges than the contract I upgraded to and queried it at a store, the staff member assisting me told me I signed for the higher amount on which I requested a copy of the contract and with a shock realized that my signature has been FORGED on half of the contract.

I reported this to Vodacom on 1 November 2017 and has had endless problems since.

Eventually my invoices was corrected as of November 2017 but there were 4 months still overcharged. Everytime my line was blocked and then after hours on the phone explaining whats going on, eventually my line was unblocked.

Today a call center employee finally figured out the 4 months that is still overcharged is due to my premature contract upgrade, so I understand this and ask to make a payment agreement on the arrears amount. JUST TO BE TOLD MY LINE WILL ONLY BE UNBLOCKED ONCE THE ARREARS IS PAID UP!?

I understand if someone blatantly don't pay their account but this is not the case, I have paid the undisputed amount EVERY MONTH. It is the middle of the month, I don't have the extra money to just pay it in today.

I need this number to work. Everytime since the problems started and my account placed under investigation my line was unblocked, why can't it be unblocked this time too?

I await your URGENT feedback.